Customer & Employee Satisfaction Surveys

We offer customer & employee satisfaction surveys, surveys conducted at location, questionnaire design / survey consultancy services, market research surveys and market analysis that meet your business needs.


We support businesses and organisations to build positive relationships with their customers, members, partners, stakeholders and employees.

Customised Surveys

We provide professional survey services customised to the needs of individual businesses and organisations that support growth.

Market Research

We can help you get a better understanding of the market place. How consumers view your products and services compared to your competitors and what their opinions are on your new product or service ideas / concepts.

Market Analysis

We can assist you in understanding the attractiveness of a market by analysing its opportunities and threats.

Why carry out a survey?

Free Webinar – 7 Steps to a Successful Customer Survey

A customer survey provides an exceptional opportunity to find out more about your customers, to measure how they view your business, products and services, processes, employees and communications. It also provides you with an opportunity to reinforce your brand and demonstrate your interest in your customers. However, to maximise the value from your survey you should decide on what your priorities are. What do you want to do with the information? To what extent do you want to measure performance compared with collecting more in-depth feedback of your customers’ experiences?

Our webinar is ideal for those who currently manage their own surveys and want to get more from them or for those who have the exciting prospect of carrying out a survey for the first time.

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Questionnaire Factory has an ever growing group of prestigious clients in the UK, Sweden and internationally.


We have been using Questionnaire Factory for the last 3 years to handle our customer surveys in Scandinavia & Finland. We are very satisfied with their survey services and the explanation of the survey results. In a clear format they provide us with an up to date picture of how our customers view us vis-a-vis our competitors in the marketplace.

Jan BirkelundSales Director, Distribution & Loyalty Scandinavia and Finland, Accor Hotels

Being an online shopping site, our challenge is maintaining a strong relationship with our customers and to measure shopping experience. We are delighted that the very positive results from Questionnaire Factory’s customer satisfaction survey confirms we are on track. We were also amazed how keen shoppers were to share their experiences and what’s more, the survey incentive (a discount on next purchase), has driven up sales. I can’t recommend Questionnaire Factory more highly.

PernillaCEO, MattConcept.Se

Questionnaire Factory’s survey has provided us with a clear and independent picture of how we are performing and what is important to our tenants. This invaluable information will help to guide our decision making and investment in the business. Also, receiving positive comments from tenants and sharing them with our staff is great for motivation.

Steven HallPartner, Pearce & Co

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To compliment our customer satisfaction survey services, we now offer mystery shopping services in order to provide a more complete understanding of customer experience. We can now measure how easy it is for your customers to find the information they…

We Are An Ethical Business

We donate 5% of our annual net income to charities working with world-wide conservation, poverty, disaster relief and the refugee crisis.