Customer Satisfaction Surveys
Customer & employee satisfaction surveys, surveys conducted at location, questionnaire design / survey consultancy services, market research surveys and market analysis that meet your business needs.
PROFESSIONAL, PARTICIPANT-FRIENDLY SURVEYS CUSTOMISED TO YOUR NEEDS
We support businesses and organisations to build positive relationships with their customers, members, partners, stakeholders and employees.
Welcome to Questionnaire Factory
Independently Managed Surveys and Questionnaire Templates
We manage surveys independently on your behalf providing an impartial environment for participants and consultancy services which enable you to gain maximum benefit from the results. We offer a wide range of questionnaire templates which can be customised to your business needs or turn your questions into professional surveys.
Questionnaire Factory is committed to being a socially responsible and ethical business. By maximising participant experience through professional, engaging questionnaires we are not only considering participants’ well-being but also the long-term interests of our clients through stronger relationships with their customers.
We are also committed to minimising our global footprint by focusing on online and mobile survey technologies. We support both our local and global community though charity funding and volunteer work. We use renewable energy sources and where possible only purchase, recycled, organic, fair trade products.
Why carry out a survey?
Free Webinar – 7 Steps to a Successful Customer Survey
A customer survey provides an exceptional opportunity to find out more about your customers, to measure how they view your business, products and services, processes, employees and communications. It also provides you with an opportunity to reinforce your brand and demonstrate your interest in your customers. However, to maximise the value from your survey you should decide on what your priorities are. What do you want to do with the information? To what extent do you want to measure performance compared with collecting more in-depth feedback of your customers’ experiences?
Our webinar is ideal for those who currently manage their own surveys and want to get more from them or for those who have the exciting prospect of carrying out a survey for the first time.Click Here
OUR LATEST CLIENTS
Questionnaire Factory has an ever growing group of prestigious clients in the UK, Sweden and internationally.
WHAT OUR CLIENTS SAY ABOUT QUESTIONNAIRE FACTORY
We have been using Questionnaire Factory for the last 3 years to handle our customer surveys in Scandinavia & Finland. We are very satisfied with their survey services and the explanation of the survey results. In a clear format they provide us with an up to date picture of how our customers view us vis-a-vis our competitors in the marketplace.Jan BirkelundSales Director, Distribution & Loyalty Scandinavia and Finland, Accor Hotels
Being an online shopping site, our challenge is maintaining a strong relationship with our customers and to measure shopping experience. We are delighted that the very positive results from Questionnaire Factory’s customer satisfaction survey confirms we are on track. We were also amazed how keen shoppers were to share their experiences and what’s more, the survey incentive (a discount on next purchase), has driven up sales. I can’t recommend Questionnaire Factory more highly.PernillaCEO, MattConcept.Se
Questionnaire Factory’s survey has provided us with a clear and independent picture of how we are performing and what is important to our tenants. This invaluable information will help to guide our decision making and investment in the business. Also, receiving positive comments from tenants and sharing them with our staff is great for motivation.Steven HallPartner, Pearce & Co
Our Recent Blog Posts
We Are An Ethical Business
We donate 5% of our annual net income to charities working with world-wide conservation, poverty, disaster relief and the refugee crisis.