Membership Surveys

Whether you are a sports club, charity or other type of membership organisation, this survey is designed to measure the value your members gain from their membership.


Our membership survey provides an effective way to engage with your members and find out what works well and what can be improved. It also provides an excellent opportunity for you to gather views on potential new services.



  • Satisfaction with methods of communication (including website), newsletters, letters, email, phone services, booking and payment options
  • Awareness, usage and satisfaction of membership services
  • Importance of a range of membership related attributes
  • Attitude statements designed to measure level of engagement and preferences
  • Likliehood to renew membership
  • Evaluation of new product and service ideas
  • Open questions (suggested improvements)
  • Comparisons by profile of member