“Questionnaire Factory’s survey has provided us with a clear and independent picture of how we are performing and what is important to our tenants. This invaluable information will help to guide our decision making and investment in the business. Also, receiving positive comments from tenants and sharing them with our staff is great for motivation.”Steven Hall, Partner, Pearce & Co

Pearce & Co, a property management and residential lettings company based in Chertsey, South West London, selected Questionnaire Factory to manage their tenant satisfaction survey. It was important to Pearce & Co that the survey was managed independently, allowing tenants to respond openly and honestly in an impartial environment.

The requirements of the survey included:

  • Measuring how tenants view Pearce & Co’s services, staff and communications
  • Identifying the most important factors to tenants when considering a rental property
  • Establishing the most important factors to tenants when considering a Letting Agency
  • Gathering comments and quantifying key issues raised by tenants
  • Comparing differences in experience between tenants managed by Pearce & Co compared to those managed by private landlords
  • Measuring difference in opinion by type of tenant